IT Operations & Technology Transformation Leader
Turning fragmented IT environments into measurable, governed and resilient operating models.
I work across IT operations, service delivery, identity and access, and operational governance. When environments are fragmented, I connect the systems around the operating model and, when needed, I build the automation and operational intelligence that make it measurable and resilient. Engineering is a capability I use to solve operational problems, not a destination. I work from Switzerland, in European and international settings.
I run the operation. I also build the systems behind it.
Switzerland · Europe · International
01 / Profile
French nationality · French & English
Geneva region, Switzerland
My foundation is running IT operations. Years of Service Desk, trading-floor and production work made the fragmentation obvious: users, services, identity, assets and systems rarely told the same story. I stopped treating that as a tooling problem and started treating it as an operating-model problem.
That is the work I do now. I lead a global IT Service Desk, and I still go deep enough to model the process, connect the systems around it, and build automation when the operating model needs it. The focus is increasingly IT governance, operational controls, automation and operational intelligence — so service delivery is measurable, owned and resilient, not only ticket processing. The selected build later on this page is proof of that depth, not the job title.
02 / Domains
01
Service delivery is the visible surface of IT operations: incidents, problems, knowledge, and the digital workplace experience that follows. I look for patterns in how the work actually runs, then improve process, coverage and operating practice. The aim is a service organisation that performs — not a queue that only processes tickets.
02
Identity and access management is the relationship between people, accounts, access and devices — and it has to hold across joiner, mover and leaver events. I work on ownership, lifecycle and IT asset management so the estate stays coherent as people and assets change. When those relationships are wrong, service delivery and controls fail together.
03
Operational controls belong in the operating model, not only in an audit calendar. I focus on ownership, evidence, exceptions and remediation so control activity can be replayed and improved. The point is operational resilience and audit readiness from how work is run.
04
Fragmented estates stay fragmented until systems are integrated and manual operational work is reduced. I connect APIs, workflows and source systems so identity, assets, services and controls can be reconciled rather than re-keyed. Automation should improve the operating model, not only close tickets faster.
05
Operational data becomes useful when it is connected into context. I treat platforms as an operating layer: to see patterns, give teams a shared picture, and support better decisions. Intelligence here means a governed view of how the estate actually runs.
Reconciliation matters more than declaring one source of truth.
03 / Trajectory
Kepler Cheuvreux · Nyon, Switzerland
Lead global IT Service Desk operations across Europe, North America and Asia, and align service delivery with wider technology and business priorities.
Drive standardisation and continuous improvement across service processes, operating practices, support coverage, vendors and device lifecycle.
Work across IT Service Management, identity, assets and operational governance to improve ownership, visibility and consistency.
Partner with technology, risk and compliance stakeholders on operational controls, access and resilience.
Build automation and platform capabilities that connect fragmented operational data and workflows — including an internal operational governance platform in production since December 2025.
Kepler Services · Madrid / Group IT
Ran day-to-day operations for a global helpdesk across Europe and Asia: workload, escalation, training and reporting. Put in Manila shift models for continuous coverage. Coordinated incident and change with DevOps and infrastructure, and stayed in the production path as well as the ticket queue. Contributed to a 25% reduction in major-incident downtime.
Kepler Cheuvreux · London, United Kingdom
VIP and L3 support for traders, front-office users and executives in a regulated brokerage. Microsoft identity and workplace services, PowerShell for reporting and audit automation, and market-data / trading infrastructure, including a two-year Event Stream programme across EMEA, US and APAC. This is where undocumented exceptions became visible — and later informed governed operating logic.
BNP CIB · Paris, France
Front-line support for trading-floor users, traders and sales in a high-pressure environment. Vendor relationships (Refinitiv Eikon, Bloomberg, Etrali), BNP trading applications, and the Windows XP to 7 migration for about 650 traders and sales users.
Axa XL · Paris, France
End-user, system and network support in a corporate insurance environment. IT assets, software configuration, on-site workplace support, and enterprise Windows migration.
04 / Selected build
ITCTower
Designed and built to explore how fragmented operational data across identity, access, assets, services and controls can be connected into a more governed operating model. Proof of capability across operations, system integration, identity and access, controls, automation and platform engineering — not a separate professional identity.
Problem
Access, devices, services and control evidence lived in separate tools. Reviews, offboarding and new-hire onboarding were manual and hard to prove.
Operating principle
Reconcile identity, access, assets and services into one governed picture, with ownership, exceptions and evidence sitting in the operating model rather than in tickets.
Integration & automation
Connectors from the estate write into a trusted store. Joiner, leaver, mover, device trust and personas run as controls, and an HR section automates new-employee onboarding.
In production
Internal production since December 2025 for IT Desk, Audit, Risk & Compliance, and HR. A read-only MCP is used by colleagues to query identity context, without write access.
160+ authenticated API routes sit behind the operating model. The proof is the system in use: internal production at Kepler Cheuvreux since December 2025, used by IT Desk, Audit, Risk & Compliance, and HR.
05 / Technical environment
06 / Credentials
BSc, System & NetworkICOGES, Paris · 2005
HND, System & NetworkICOGES, Paris · 2004
In preparationSC-300 · ITIL 4 · ISO 27001
07 / Contact
Based in Switzerland, working across European and international environments — including financial-services technology organisations.